Gray Area UX Mutual Aid and Barter Workshop: Day 2 HW

Mutual Aid App Concept: Last-Minute Local Rideshare to Voting Polls App.

Takeaways from Interviews:

EW: 31, Brooklyn NY, Shoemaker/Craftsperson

JN, 64, Boulder CO, Retired/Volunteer Crisis Counselor

User Personas:

Problem Statement:

A voter concerned about COVID-19 would like to accept a rideshare to the next voter polling station if their station is unexpectedly closed, but needs to feel sure that the service they are using is trustworthy and reliable.

Themes:

Trust

Formal vs. Casual Experience

Communication with Organizers

COVID Safety

Transparency

Reliability

Timeliness

For Everyone (regardless of political ideology)

User Tasks: Rider

• open app
• coming from home to polls /from polls to home/ from closed poll to another poll
• schedule home pickup in advance or ask for asap pickup
• enter pickup /dropoff location
• enter additional assistance needed
• how many in pod?
• are you comfortable sharing your pod?
• assigned a driver with updated arrival times every few minutes. phone number is exchanged
• call HQ hotline if driver is not communicating, is late, or you have concerns.
• give feedback at end of ride/signal ride completion.

User Tasks: Driver

• notification that ride has been assigned.
• open app
• see user location / name + phone number /number of people / accommodations needed
• accept ride, call HQ if can’t accept ride
• directions page (or pop-out to maps)
• drop off.
• give feedback at end of ride/signal ride completion.
• report any feedback or issues.
• complete COVID cleaning checklist in preparation for next driver.

Low-Fidelity User Flow